Shipping & Returns

International shipping options, costs and delivery times vary by destination, size, weight and customs requirements. We confirm these details individually before payment.

Order confirmation

Website orders are initially submitted as an order request. We confirm product availability, final product price, shipping cost, destination details and bank transfer instructions before asking for payment.

Shipping

Items are prepared and packed according to their size and material. Tracking or shipment documentation is shared when available from the selected carrier.

Customs & import charges

Import taxes, customs duties and local charges may be payable by the recipient depending on the destination country. These charges are not included unless explicitly stated in the confirmed quotation.

Returns

Return eligibility depends on the nature and condition of the product and the destination. Please contact us before returning any item. Customised, altered or specially sourced pieces may not be returnable where permitted by law.

For a specific shipment or return question, contact us on WhatsApp: +90 552 022 89 22.